Transformation in the making. More than tinkering and small incremental improvements.
Providence Living, a BC-based non-profit operator of long-term care homes, embarked on a major business transformation. They seek to transition all their care homes away from hospital-like, institutional, task-oriented care. Providence Living introduced an alternative that is more home-like and social-relation in nature. This means that in addition to providing high-quality medical care, Providence Living also aims to support and measure a high quality of life for its residents and staff.
Beyond complex. Balancing act between the need for change and accountability.
Changing a business operating model and internal organizational culture is not a small task in any circumstance. When you consider that it also needs to happen within the framework of a public health system and that the safety of residents and staff is paramount, well, we just skipped a couple of levels and got to the ultimate complexity. So where to begin?
The bench. Always courtside and essential to the team’s success.
Providence Living partnered up with the Centre for Advancing Health Outcomes for their expertise in supporting teams who are developing and implementing complex interventions, often for the first time. The Advancing Health team is well-versed in framing complex concepts, developing relevant measurements, testing quick iterations, and providing meaningful and actionable insights in real-time. The Centre for Advancing Health Outcomes is anchored between the UBC Faculty of Medicine and Providence Health Care; it straddles the rigorous academic environment as well as the clinical healthcare operations side. Advancing Health is also home to the newly announced Conconi Family Foundation Distinguished Scholar in Seniors Care at UBC. Dr. Amy Salmon leads the Seniors Research Group at Advancing Health and has been instrumental in supporting the Providence Living team in shifting to a new and improved long-term care model.
Meet the team. Real people, real insights.
Conconi Family Foundation funded the developmental evaluation work by Advancing Health to support the implementation of this new socio-relational model of care at the very first publicly funded long-term care village in Canada. Providence Living at The Views opened its doors in July 2024 to 156 residents. Providence Living will continue transforming care across its existing care homes and the newly announced purpose-built villages. Meet the team of researchers working behind the scenes of one of the more ambitious transformation initiatives in public health care.
Stay tuned for more on this topic. In a later video series, we will introduce you to some team members from Providence Living. For now, please join us for a deep dive with three researchers embedded at the front lines alongside residents, staff, family, and visitors. This group of people, with unique expertise, is assisting Providence Living in collecting and making sense of key data insights as the transformation unfolds.
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